GUESTCONNECT PRIVACY STATEMENT

 

Introduction

This Privacy Statement regarding GuestConnect is presented to you by TP Vision Europe B.V., located at Prins Bernhardplein 200, 1097 JB Amsterdam, the Netherlands, which is part of TPV Technology Limited in Taiwan and the exclusive brand-licensee of “Philips” for televisions in (among others) Europe (hereafter: “TPV”). This Privacy Statement applies to processing carried out by TP Vision Europe B.V. as a data controller.

 

To enable you to use GuestConnect and for us to be able to maintain and improve this feature we need to collect and process data which is regarded as Personal Data. For the processing of Personal Data related to the use of GuestConnect, TPV is the data controller. In this Privacy Statement we will further explain to you:

 

•            what kind of Personal Data we collect;

•            for which purposes we use it;

•            for how long we keep it and how we keep it secure;

•            which third party companies have access to your Personal Data;

•            your rights and how to contact us.

 

How to contact us

You can contact us with any questions you may have about the processing of your Personal Data or the use of cookies by us, or to exercise your rights as mentioned in this Privacy Statement, at:

 

TP Vision Europe B.V.
Attn. Data Protection Officer
Prins Bernhardplein 200
1097 JB Amsterdam
The Netherlands

or by mail at: privacy@tpv-tech.com

 

GuestConnect functionality

GuestConnect is a cloud-based remote control app for Philips branded Smart TV’s provided to you by Europe B.V. GuestConnect allows you to control the TV in your hotel room using your smart phone and other personal devices.

 

Collection and use of Personal Data when you make use of GuestConnect

If you decide to make use of GuestConnect, you will first link your mobile device to the Smart TV and accept this Privacy Statement and the Terms of Use. Subsequently your device will connect to the GuestConnect cloud server to register your device. The Personal Data TPV collects are: your name, surname and e-mail address.

The legitimate ground for processing this Personal Data is your consent to allow TPV to use your Personal Data to offer GuestConnect.

By using this website, you automatically accept that we use cookies.

 

Retention

We generally store Personal Data as long as it is needed for providing the services to you, unless we said elsewhere in this Privacy Statement that we store it for a shorter or longer period. We may store (aggregated) data longer if needed for tax or auditing reasons.

Personal Data from hotel guests are automatically deleted upon check out.

 

Information security

We have implemented appropriate technical and organizational measures to protect your Personal Data against accidental loss, alteration, unauthorized disclosure or access. The data that we collect is sent to our servers via an encrypted Internet connection and stored on a secure server. Access to this data is password protected and role based, i.e. limited to selected employees and those of our outsourcing partners who need to access it as part of their job description.

 

Sharing with others

We only share your Personal Data with third parties if either one of the following circumstances apply:

1.           In the context of outsourced activities: to enable us to provide you with the GuestConnect service we have contracted with certain affiliates of ours and outsource partners. These third parties are only allowed to process your Personal Data based on our instructions and in compliance with the agreements that we have executed with them.

2.           For legal reasons: we will also release Personal Data to the authorities, including law enforcement, if compelled by law.

 

Transfer of your Personal Data

You should also know that your Personal Data may be transferred from your home country to other companies that belong to the TPV Technology Group or to our service providers around the world. If you are an EU resident, this could imply that we also transfer data to countries that do not offer an adequate level of protection for your Personal Data. When we transfer this data, we will do so only when we have put in place appropriate contracts, transfer mechanisms and safeguards to protect your Personal Data.

 

Your rights

You have the right to request access to your Personal Data that we process. You also have the right to:

 

•            rectify incorrect Personal Data or erase it in certain circumstances;

•            restrict or object to the processing of your Personal Data;

•            erase and to be forgotten;

•            receive your data so that you can use it elsewhere (data portability).

 

If you do not want to make use of GuestConnect, you can choose to withdraw your consent at any time but we would like to point out that this does not affect the lawfulness of the processing before the date that you withdrew your consent.

To withdraw your consent please send an e-mail to: support@guestconnect.pro

 

Finally, you have the right to lodge a complaint with a Supervisory Authority. If you do not know who your supervisory authority is, please contact us and we will tell you. The Supervisory Authority in the Netherlands is: Autoriteit Persoonsgegevens, Bezuidenhoutseweg 30, 2594 AV, Den Haag, the Netherlands, Tel. 0900 - 2001 201.

 

If you are under 16

We do not knowingly collect data from children under the age of 16. If a parent or guardian becomes aware that his or her child or guard has provided us with information without their consent, he or she should contact us at privacy@tpv-tech.com. We will delete such information from our files within a reasonable time.

 

Version information

TPV reserves the right to make changes to this Privacy Statement, for example due to legislative changes. The most recent version can always be found on this page. This policy was last updated on 1 June 2021. It can be viewed on: https://www.ppds.com/downloads#guestconnect .